Privacy Policy

Revised October 2018


ASEPT-AIR Inc. values and respects the privacy of its customers, employees, and suppliers. This Privacy Statement describes how ASEPT-AIR collects, uses, shares, retains and protects personal information, and of the choices, you can make regarding your personal information.

Scope and Accountability

  • This Privacy Statement applies to personal information collected from ASEPT-AIR websites and domains.
  • All ASEPT-AIR employees and those working on behalf of ASEPT-AIR are responsible for adhering to this Privacy Statement. ASEPT-AIR has a Privacy Officer who is responsible for overseeing ASEPT-AIR compliance with this Privacy Statement.
  • For any questions, concerns or comments regarding the collection, retention or sharing of your personal information, please email

How ASEPT-AIR Collects Personal Information

ASEPT-AIR may collects personal information in two (2) ways:

  1. Information you provide;
  2. Information collected automatically.

Information is collected when you:

  • Visit our website at;
  • Purchase, return or exchange any product and services online;
  • Contact ASEPT-AIR Customer Care Team for any reason;
  • Enter a contest, submit a product review, or respond to one of our surveys;
  • ASEPT-AIR may also collect personal information from public sources and from third-parties where permitted by law.

(1) Information You Provide

When you visit ASEPT-AIR websites, ASEPT-AIR provides you with the opportunity to become a sign up for newsletters and promotional offerings. registered user, but will not require that you register. If you register, you will be asked to provide limited contact information and you may also sign up for email newsletters and promotional offerings. In order for ASEPT-AIR to deliver these newsletters and promotions, ASEPT-AIR may need to share your contact information with third-party providers who supply those email distribution services. ASEPT-AIR may also use third-party companies to authenticate and validate the information you provide to ASEPT-AIR. Your registration information may be merged with additional information provided by the third parties to enhance our marketing efforts. The information you provide while visiting ASEPT-AIR websites may also be combined with marketing research from internal and external sources and may be used to determine informational and shopping preferences.

If you choose to purchase products online from ASEPT-AIR websites you will need to provide the following information so that we can fulfill your order:

  • First and Last Name
  • Contact Phone Number(s)
  • Shipping and Billing Addresses
  • Email Address
  • Payment Information (credit/debit card information; PayPal information)

(2) Information Collected Automatically

When you visit ASEPT-AIR websites, such as, interact with e-mails from ASEPT-AIR, or access ASEPT-AIR online advertising, ASEPT-AIR may collect certain information by automated means, using technologies such as cookies, Web server logs, and Web beacons. This information may be used to provide a better-tailored and more personalized shopping experience, and for market research, data analytics, and system administration purposes. For instance, ASEPT-AIR may use this information to determine whether you've visited our website before, to store your preferences and settings, to provide sign-in authentication, and for compliance with our legal obligations, policies, and procedures. ASEPT-AIR may also collect data about your activities on our websites for use in providing advertising tailored to your individual interests.

ASEPT-AIR websites may use HTTP cookies, HTML5 cookies and other types of local storage (such as browser-based or plugin-based local storage). Cookies are small text files that websites send to your computer or other Internet-connected devices to uniquely identify your browser or to store information or settings. ASEPT-AIR may use "session" cookies (which do not remain on your computer after you close your browser) and "persistent" cookies (which do remain on your computer until you delete them or they expire.) Your browser may provide the ability to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that if you disable cookies, you may not be able to use all of the features and functions of our websites.

ASEPT-AIR websites, e-mails, and electronic newsletters may contain tags known as "Web beacons" or "single-pixel gifs," which are small electronic images used to help deliver cookies on our sites, count visitors to our web pages, determine whether e-mails are opened, and for other operational purposes. We may work with other companies by sharing information about the use of our beacons or to place beacons on their sites or in their advertisements to let us develop statistics on how often clicking on an advertisement or product on one website results in a purchase or other action on other sites. Our web pages may also contain Web beacons from third parties, which help us compile aggregated statistics regarding the effectiveness of our promotional campaigns or other website operations. These Web beacons may allow the third parties to set or read a cookie on your computer.

E-mails from ASEPT-AIR often use links designed to lead you to ASEPT-AIR materials or third-party materials on the Web, after redirection through ASEPT-AIR servers. The redirection system allows ASEPT-AIR to change the destination URL of these links, if necessary, and to determine the effectiveness of our marketing initiatives. Such web links may also allow ASEPT-AIR to determine whether you have clicked a link in an e-mail, and this information about the interaction may be connected to your personal information. If you do not want ASEPT-AIR to collect information about the links that you click, you can change your choice about how you receive communications from ASEPT-AIR (i.e. choose a text-based version of the message where available) or choose not to click links in an e-mail that ASEPT-AIR sends.

ASEPT-AIR websites and applications generally use Web server logs to record information about your use of the services, such as your device type, operating system type, browser type, domain, system settings, and IP address, as well as the language your system uses and the country and time zone where your device is located. These logs also may record information such as the address of the Web page that referred you to our website, and other information about your interaction with our websites, such as which pages you visit. This is a common practice that supports the operation and protection of our websites and applications.

ASEPT-AIR may also use third-party Web analytics services on our websites, such as Google Analytics. These service providers help us analyze how users use our websites. These providers may collect various data points associated with your visits to our websites, including your IP address, and they may place cookies to help with the analysis. To learn more about Google Analytics and how to opt-out, click here.

How We Use Information

Personal Information ASEPT-AIR Collects

When you use a credit card for any of your purchases, ASEPT-AIR collects the payment card information necessary to complete each transaction. ASEPT-AIR retains this information for accounting and auditing purposes and to comply with our obligations to your credit or debit card company. ASEPT-AIR may also use this information to process a request to return an item or to provide a refund or exchange, as well as for analysis and to comply with laws requiring ASEPT-AIR to retain financial records of its activities.

If you return previously purchased merchandise or request a refund or exchange, you will be asked to provide your order number, product serial number, name, address, and telephone number. ASEPT-AIR collects this information for loss prevention purposes, including the detection and prevention of fraud and theft.

If you qualify for a tax exemption, ASEPT-AIR will collect the personal information necessary to document the exemption and satisfy the applicable governmental authorities.

If you contact ASEPT-AIR Customer Care Team for any reason, ASEPT-AIR may ask for personal information in order to assist you. For example, ASEPT-AIR may collect your contact information so that it can later respond or identify you. ASEPT-AIR may also ask for information about the product or service that you purchased or about which you have expressed an interest so that it can process your inquiry and provide you with an opportunity to learn about other products or services that may be of interest to you.

Telephone numbers are collected to perform customer analysis and to otherwise assist us in enhancing our customers' shopping experience. We may use the personal information we collect for a range of business purposes, including to:

  • Identify customers, employees and suppliers and to establish and maintain a relationship and communications with them through various channels;
  • Provide customers with ongoing service (such as to process orders, payments, returns, warranties, and rebates), to complete deliveries, and to better assist customers when they visit or call us;
  • Evaluate and respond to requests, inquiries, and applications;
  • Conduct and administer contests, surveys, and sweepstakes;
  • Provide customers with information about other "ASEPT-AIR products" and services, or those of companies with whom we are working, that may be of interest to them;
  • Customize experiences on our ASEPT-AIR website, including customized advertisements and offers;
  • Operate, evaluate, and improve ASEPT-AIR business, products, and services (including developing new products and services; managing communications; performing market research and data analytics; determining and managing the effectiveness of advertising and marketing; analyzing products, services, websites, and applications; administering websites and applications; and perform accounting, auditing, billing, reconciliation and collection activities);
  • Protect against and prevent fraud and unauthorized transactions, investigate and manage claims, reduce risk exposure, and generally improve and provide security; and
  • Comply with and enforce applicable legal and audit requirements.

How We Share Information

We may transfer personal information to our affiliates from time to time to use on our behalf in accordance with this Privacy Statement. We do not sell, trade, or otherwise transfer personal information to unaffiliated third parties without your consent, except as described below.

A. Service Providers and Business Partners

We may disclose your personal information to companies that provide services to us (such as providers of hosting, support, delivery, printing, e-mail, data enhancement, and repair services) or that help us market our products and services. These companies may need access to information about you in order to perform their functions. These companies are generally not authorized to use the information we disclose to them for any other purpose, without your consent.

B. Legal, Enforcement, Security, and Investigation

We may disclose personal information about you (1) if we believe we are required to do so by law, regulation or legal process, such as a court order or subpoena; (2) as we deem appropriate or necessary in response to requests by government agencies, such as law enforcement or Police Services authorities, or tax authorities; (3) when we believe disclosure is appropriate or necessary to protect the rights, property, or safety of ASEPT-AIR, our customers, or others, including to prevent physical, financial or other harm, injury or loss, or to collect debt you owe; or (4) in connection with an investigation of suspected or actual unlawful activity.

C. Sale or Transfer of Business or Assets

We reserve the right to transfer personal information we have about you in the event we sell, finance, or transfer all or a portion of our business or assets (including, without limitation, in the event of a reorganization, dissolution, or liquidation). The use of such personal information, however, would still be restricted to that outlined in this Privacy Statement.

D. Aggregate or De-Identified Data

We may share or make public aggregate or de-identified data derived from personally identifiable information. Such information, however, will not identify you or any other individual.

How We Retain & Protect Information

ASEPT-AIR retains personal information for as long as it is necessary to process related transactions, maintain appropriate financial and audit records, protect ASEPT-AIR legitimate business interests, and for as long as may be required by applicable laws.

ASEPT-AIR maintains administrative, technical, and physical safeguards designed and intended to protect personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure or use. Personal information collected by ASEPT-AIR, whether in electronic form or paper form, is protected by security measures appropriate to the sensitivity of the information. The personal information you provide ASEPT-AIR is stored on computer systems located in controlled facilities which have limited access. ASEPT-AIR requires that highly confidential information be transmitted through the use of secure methods.

ASEPT-AIR evaluates its equipment and security procedures regularly and modifies them as necessary. Despite these safeguards, due to the inherent uncertainty in the use of the Internet and information systems and the potential for unlawful attacks by third parties, ASEPT-AIR cannot guarantee that the use of our systems, websites, or applications will be completely safe or secure.

ASEPT-AIR may process and store your personal information at an ASEPT-AIR facility or the facility of an ASEPT-AIR service provider in any country in which it maintains its facilities. Information processed in those countries may be subject to access by law enforcement or other governmental agencies pursuant to lawful orders or legal process. While your personal information may be subject to the laws of those jurisdictions, ASEPT-AIR policies require that personal information processed or stored outside of Canada or used by service providers, agents, and suppliers outside of Canada are always subject to protections comparable to those required under the applicable laws of Canada and will not be disclosed to third parties except with consent or as set out in this Privacy Statement.

Please do not transmit personal information (such as credit card numbers) using your personal e-mail account. E-mail providers typically do not automatically encrypt outgoing messages. If you receive an e-mail or telemarketing call from someone claiming to represent ASEPT-AIR and asking for your personal information, DO NOT RESPOND. If ASEPT-AIR needs information from you online, ASEPT-AIR will provide you with a secure online form. If ASEPT-AIR needs information from you verbally, ASEPT-AIR will request the information only when you initiate the call to ASEPT-AIR or if you are speaking with an ASEPT-AIR employee in-person.

Your Choices

A. How ASEPT-AIR Obtains Your Consent

You provide your express consent to the collection, use, and disclosure of personal information in accordance with this Privacy Statement when you voluntarily provide the requested information. You provide your implied consent to the use of the kinds of automatic data collection methods described in this Privacy Statement by your continued use of the ASEPT-AIR website or applications. You provide your implied consent to the collection, use, and disclosure of personal information with respect to telephone calls with ASEPT-AIR by engaging in such calls. If ASEPT-AIR obtains information from third parties other than such public sources, ASEPT-AIR requires those third parties to confirm that they have your consent to disclose your personal information for use by ASEPT-AIR.

B. Withdrawal of Consent

You have the right to withdraw your consent to the further collection, use, and disclosure of your personal information. If you request ASEPT-AIR to do so, ASEPT-AIR will take reasonable steps to destroy or delete active personal information that you have provided to us, but residual personal information may remain in archived records or other historical records. In addition, ASEPT-AIR is not permitted to destroy business or accounting records of transactions that it is required to keep to comply with statutory or other legal obligations, assert its legal rights, or comply with its obligations to the provider of the debit or credit card you used. However, ASEPT-AIR will not use your personal information for other commercial purposes once you withdraw your consent.

In some circumstances, the withdrawal of consent to certain uses or disclosures of personal information may mean that ASEPT-AIR is no longer able to provide certain products or services to you or ASEPT-AIR may be unable to perform certain transactions for you.

If you have any questions about the withdrawal of your consent to Asept-Air’s collection or use of personal information or to correct or modify your personal information already collected, you may submit a written request to ASEPT-AIR Privacy Officer at When submitting a request, you may be contacted by Asept-Air, or its representative to verify your identity by mail, email or telephone so be sure to include your contact details in your request.

Other Important Considerations

A. Do Not Track

We do not collect personally identifiable information about users online activities over time and across third-party websites and we do not process or respond to "Do Not Track" signals from your browser or other mechanisms that enable consumer choice regarding the collection of personal information about online activities over time and across third-party websites or online services.

As described in the Interest-Based Advertising section below, however, we do participate in online advertising networks administered by third parties, and we may share information about activities on our websites with those networks, which may track your online activities over time and across third-party websites.

B. Interest-Based Advertising

ASEPT-AIR may collect data about your activities on our websites for use in providing advertising tailored to your individual interests, and we may share information about activities on our websites with advertising networks administered by third parties. These ad networks track your online activities over time and across websites by collecting information through automated means, and they use this information to show you advertisements that are tailored to your individual interests. The information they collect includes information about your visits to our websites, such as the pages you have viewed. This collection and ad targeting takes place both on our websites and on third-party websites that participate in the ad network, such as sites that feature advertisements delivered by the ad network. As a result, you may see certain ads on other websites based on prior activity on our websites, and vice versa.

C. Social Media Widgets

ASEPT-AIR websites and applications may include social media features (for example, a Facebook "Like" button). These features are connected to third-parties and may allow such third parties to collect certain information, such as your IP address and which pages you visit on our websites. These social media features are not operated by ASEPT-AIR. Your interactions with these features are governed by the privacy policies of the company providing the features.

D. Links to Other Websites

ASEPT-AIR websites and applications may provide links to third-party websites for your convenience and information. If you access those links, you will leave the ASEPT-AIR website. ASEPT-AIR does not control those sites or their privacy practices, which may differ from ASEPT-AIR practices. ASEPT-AIR does not endorse or make any representations about third-party websites. The personal data you choose to provide to or that is collected by these third parties is not covered by the ASEPT-AIR Privacy Statement. ASEPT-AIR encourages you to review the privacy policy of any company before submitting your personal information to that company.

E. Children

Generally, ASEPT-AIR does not knowingly collect personal information from persons under the age of 18. Nor does ASEPT-AIR target its websites to children under 13. ASEPT-AIR encourages parents and guardians to take an active role in their children's online activities and interests. If ASEPT-AIR determines that personal information has been provided by a person under the age of 18, ASEPT-AIR will delete that information as soon as practical unless such deletion is inappropriate given the context (for example, employment applications, loss prevention, fraud, and other investigative purposes). If you become aware that such personal information has been provided by a person under the age of 18, please submit a written request to ASEPT-AIR Privacy Officer at the How to Contact Us address below so the information can be deleted.

F. Changes to this Privacy Statement

If ASEPT-AIR changes this Privacy Statement, ASEPT-AIR will post the revised statement in its entirety on and other applicable websites with an updated revision date. If ASEPT-AIR makes significant changes to the way it collects or uses personal information, ASEPT-AIR may also notify you by other means such as sending an e-mail or posting a notice on its website.

G. How to Contact Us

ASEPT-AIR values your opinions. If you have a privacy inquiry, compliment or complaint, you may contact the Store Manager of the store you visited. You may also direct your inquiry, compliment or complaint to ASEPT-AIR Privacy Officer at or by submitting a written request to:

Attn. ASEPT-AIR Privacy Officer
8005 rue Transcanada,
Saint-Laurent, Quebec
H4S 1S4