SHIPPING
- Shipping available to postal addresses located within Canada only;
- For shipping to remote locations, please contact Asept-Air Customer Care Team at custcare@asept-air.com for shipping options and costs;
- Unfortunately, we cannot ship to P.O. boxes;
- Once an order has shipped we will not be able to change the delivery address.
ORDER PROCESSING
- All orders are processed in the order in which they were received;
- We strive to process all orders within 24 hours of receipt, excluding weekends and holidays, but unforeseen events may result in delays;
- If we have not processed your order within 48 hours of receipt, excluding weekends and holidays, we will contact you by email to advise of the delay and provide a revised schedule for processing and shipping your order;
- Once your order had been processed you will receive a confirmation by email.
ESTIMATED TRANSIT TIMES
- All orders ship via standard ground service;
- We may use a variety of postal or courier service providers to deliver your order;
- Your order should arrive in 3-7 business days after confirmation that it has shipped, however, actual transit times may vary depending on your location.
- ASEPT-AIR WILL NOT BE RESPONSIBLE FOR SHIPPING DELAYS RESULTING FROM CARRIER ERRORS, INTERRUPTIONS, OR OTHER DELAYS.
DELIVERY WINDOW
- Normally, your order will be delivered Monday to Friday between 8 am and 5 pm local time, to the address you provided during checkout;
- If you are not available to accept your shipment, a notification card with further details may be left, or the package(s) could be placed at your door or left with an attendant;
- Multiple orders/items may be shipped separately due to size restrictions or availability and may arrive at different times.
ORDER TRACKING
- Once your order has shipped you will receive a Shipping confirmation email containing a tracking number(s);
- You can check the status of your shipment by following the instructions included in your shipping confirmation email to track your shipment (s) through the carrier's website.
LOST OR DAMAGED SHIPMENTS
- Should your shipment be lost in transit, please first contact the carrier directly to investigate;
- If the carrier is unable to resolve please contact Asept-Air Customer Care Team at custcare@asept-air.com. Be sure to include your name, delivery address, order number and contact details in your email;
- Should your package (s) arrive damaged please be sure to ask the delivery person to note the damage in their system, or if badly damaged refuse delivery;
- Immediately contact Asept-Air Customer Care Team at custcare@asept-air.com to advise us of the situation. Be sure to include your name, delivery address, order number, contact details and pictures of the damaged shipment in your email.
MISSING OR DAMAGED PIECES
- Should your shipment arrive with pieces missing or damaged, please immediately contact Asept-Air customer care team at custcare@asept-air.com to advise us of the situation. Be sure to include your name, delivery address, order number, contact details and if applicable, a picture of the damaged pieces in your email.